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Orders within the UAE are typically delivered in 2-3 business days. For deliveries to other GCC countries, please allow 3-4 business days
Once your order is placed, modifications like adding or removing items are not possible. To cancel your order, please reach out to our customer service team via email support@knickerbox.me or use our WhatsApp:+971506172781
UAE Deliveries
GCC Deliveries (KSA, Kuwait, Qatar, Bahrain, Oman)
International Customs & Import Duties
For international orders, customs duties and import taxes may be applied once the shipment reaches its destination country. These charges vary by country and are beyond our control.
We accept Cash on Delivery, as well as the following payment methods: Debit Card, Credit Card, Apple Pay, Google Pay, Tabby (Buy Now, Pay Later), and Cash on Delivery (online only).
If you need assistance, please reach out via WhatsApp using +971506172781 or email us at support@knickerbox.me. Please include your order number and a brief description of the issue so we can resolve it quickly. Our customer service hours are Monday to Friday, 9 AM to 5 PM.
To return an item, please click here. Please note that, for hygiene reasons, all underwear, swimwear, cosmetics, and beauty products cannot be returned.
We hope that you love your purchase. In case it's not exactly what you wished for, you can request a return within 14 days. Just follow the steps on this link.
Your refund will be processed within one working day of receiving your return at our warehouse. Please allow an additional 5–7 working days for the money to be reflected in your account, depending on your bank's processing time. Please note that shipping fees are non-refundable.
